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Dr. Ameet Patil // Entrepreneur, developer, amateur photographer, web enthusiast. With 10+ years of Industry experience and a PhD in Embedded Systems from UK, Ameet is considered an expert in real-time operating systems, robotics, industrial automation. In this space he shares with you his experiences in Life ...
There are hundreds and thousands of two wheelers on Indian roads. Of all the two wheelers probably bicycle hold a very minority stake! Why? In this ever increasing uptrend of the fuel prices, why aren't people giving up their fuel guzzlers (motorbikes, cars) and taking on the greener alternatives (bicycle)? I can think of hundreds of reasons. Here are a few top ones:
Many: "Everyone is in a Race! Life is a race! Race against time! Get more in less time... " A few think: "My neighbour will get ahead of me... " Competitiveness to the heights: "My classmate saves time by riding a speed bike and will get more marks than me..." Elderly advice: "It is unsafe for bicycles on Indian roads! You won't even know what hit you!" Most common Elderly discomfort: "What will people say? You are the Manager/Head/blah blah of some XYZ company for God's sake!"Service level agreement in India is one very important thing missing amongst the way people provide service in Indian businesses. Everyone is so casual about things that he/she is least bothered about their customer's time. Yes. Time. In today's fast moving world where things change left right and center within minutes - TIME is an important factor.
My ongoing stint with the HDFC Bank Ltd. for example is a great example that show how bad a simple thing can get. The bank by default provides online internet banking services but does not allow you o transfer funds to different accounts. Great thinking to make internet banking secure. We recently requested for a third-party transfer access to the internet banking. Oh wait a minute, did I say recently... sorry it is now nowhere in our recent past. Shall I say we requested this last year in Oct 2009! Yes. That was nearly more than 3 months back! The bank has still not given us the access we requested for. Can anything so simple can take so long? What wrong did we do? Despite having to sign the documents again and again, still no results. Can people not understand that customer is why they are in business and customer satisfaction should be their utmost priority? I have to follow up on this issue each time. Not once have the people from the bank taken the initiative to do it themselves.
This is not just with HDFC Bank, the trend is prevalent in all kinds of businesses. When will the Govt. act to protect the customers. All the Consumer courts, etc. I am yet to knock on... but is this what others also experience? I am ashamed to be amongst a bunch of pathetic losers. Wake up India! Embrace the reality. Serve your customer well! Good Service is equal to Good and Happy Customer!
This is so common these days that I chose to write about it. Emails have become a crucial part of our life now. All communication now happens via emails. People applying for jobs, applying for higher studies, asking for information, and many more. Ever wondered what happens if you miss attaching an important file to your email?
I get job application day in and day out. Many fail to attach their resumes/CVs. Question is: Do they know they haven't attached their resume? Will they ever come to know?
What do I do?
How can I help? Do you expect me to write back to you asking for a resume? Sorry, that is simply not possible. I get 100s of them and I don't care if one or two don't have their resumes attached. They are straight away sent to trash with no second thoughts. It might not just be job applications. People think different in different parts of the world. What will they think of you when you miss an important attachment?
My Message: Get hold of your lives... organize and double check before you send that very important email.
The train to York from London was late as usual. Got off the train, stood in the queue for taxi,... got in a taxi and said, "XX Hobgate please.". Yes. York was once my home. We used to live in Hobgate. This time round I visited York on business much as a tourist. Every street I passed, every bar I crossed, the walls, the minster, everything brought back profound memories I can never forget. Felt very nostalgic. A few snaps for remembrance.
I met Jennifer after almost 6 months and from what I discovered, I had to write something about it. This is a log of events that have made life terrible for Jennifer. I know Jennifer for almost two years now. She was our very sweet and special landlady when we were residing at Hobgate in York. Life keeps changing and we permanently moved to India.
This was during the peak recession period in the UK (end of Dec'08). Jennifer obviously didn't want her house to remain vacant for longer. For all her previous tenants she used to manage the property herself. She got fixed all repairs or maintenance work. Increasingly it was getting more and more painful for her to find the right people and get things fixed.
So naturally, this time, she chose to subcontract the management part to a letting agent. For only a minor charge per month (50 GBP / month) she would be relieved of all the hassle - is what she thought. :) The agents initially promised her all sorts of non-existing services just to make her commit to them. The deal was signed and a new tenant occupied her house. Jennifer was bound to the contract wherein she was stuck with whatever tenants the agents brought in until the tenant left themselves.
Now, despite being the owner of the house Jennifer (who is pretty old) couldn't evict her tenants. Now comes the real effects of recession. The first month past, she didn't receive the rent in her bank account. On calling the agents they said there was some error and would set it right ASAP.
Eventually she received the money after a month. She thought this was a one off and let it go. However, the same thing happened with the second, third and fourth month rent as well. She keeps calling their office... they keep giving her lame excuses, transfering call from one person to the other... adopting the usual phone harassment techniques.
This time I met her, she was in very bad shape, utterly disturbed and complained of unnecessary stress due to the agent. She has a heart condition and getting old each day. Is this how one treats a simple and honest house owner.
To the agents: Hey guys... is recession that bad that you have actually forgotten human values? How about some innovative thinking? perhaps a new business idea? Stop stealing... whats not yours is really NOT yours.
It was one of those rare Saturday afternoons when the clouds were at bay and the sun shining upon us (a bit too hot for York). Me, Ian and Johnathan chose to take a short walk after lunch. Through the loch, we came upon a Church which we found was totally unmanned when we entered. It was the only church in Elvington (I think) and Ian showed me around when we chanced upon the organ. I am a bit of a player myself (never learnt it formally) but didn't feel brave enough to have a go that day. Ian started to play something very simple and slowly turned up the tempo... He is amazing at it... great entertainment to end the visit. I couldn't resist it, I had to capture it on my camera. Here's a video snippet of one part of the show. Thanks Ian. :)
It was a chance meeting arranged by my Sis that day. It was hot that summer afternoon and we had to leave in a hurry. Me, Harshad and Pinks went to a person we know in Camp area Belgaum who had this cutie pie for us. I spent most of my childhood around pets.
Me and Pinks were very fond of animals and used get home anything we found cute. Our Pet journey started when I was too young (II standard) while in Goa, at the time - we brought home two cute little mice.These were the laboratory ones (white fur with red eyes) - the knockout mice as they are called. I wish we had digital cameras then... would have definitely posted their photo here. :-).
Anyway, after the mice in Goa we moved home to Deogiri (in Bellary district) where we slowly moved on to Birds. We brought home injured birds, wild birds like sparrow, wild parrot (one that does not talk like us), bullbull, etc. Our job was to wait until the bird healed and then let it free! It was great fun... at school the only thing on my mind would be - "what my little pet would be doing right now?". Then came squirrels, rabbits, and of course three dogs one after the other - Rocky, Bunty, and another - the only female doggy who got robbed even before we named her. :-(
Then we moved to Belgaum and had to concentrate on studies and career. Our granee wasn't interested in pets at all so we had entertain ourselves petting others pets. :-) At the time, I told myself - "I will definitely have a cute doggy when I grow old". Even before I realised, I was through with two years into a software job and I left India for UK to do my Ph.D. at the University of York. Taming and feeding myself was in itself a huge burden (a far fetched dream) and so I forgot about our little friend to be.
Voila! Start of 2009 and we permenantly moved back to Belgaum (my home town). "Can I now have a pet at home please?" - were my thoughts. Just a week back we all had witnessed the gracious Dog show in Belgaum and I knew - "Getting my own pet at home wasn't too far from here".
So here we are - Tanisha named it Bruno and thats how we brought home our new family member.